Return & Refund Policy

Last updated: 30 October 2026

Thank you for shopping with Edward Harskin. This policy explains the conditions for cancellations, returns and refunds for purchases made through our online store.

1. Returns

1.1 Cancellation period

You may cancel your purchase within 14 days of receiving your order without giving a reason. If your order arrives in separate deliveries, this period starts when you receive the last item.

To cancel, send a clear notice to contact@edwardharskin.com before the cancellation period expires. Please include your order number and the products concerned.

1.2 Product condition

You may inspect products as you reasonably would in a shop. We may reduce your refund for any loss in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning.

Please include the original packaging where possible.

1.3 Hygiene exceptions

Sealed products that are unsuitable for return for health or hygiene reasons cannot be returned once their protective seal has been broken after delivery. This exception applies only where legally permitted and does not affect claims concerning faulty products.

1.4 Return process

Send the products back within 14 days after notifying us of cancellation. We will provide return instructions and the return address by email. Our reply is not required to make your cancellation valid.

Pack products securely and keep proof of postage. Leaving a parcel uncollected does not count as cancellation.

2. Refunds

2.1 Refund timing

We will issue your refund without undue delay and within 14 days after receiving your cancellation notice. We may withhold the refund until we receive the returned products or proof that you have sent them back, whichever happens first.

2.2 Payment method

Refunds are made using your original payment method unless otherwise agreed, without a refund processing fee. Your bank or payment provider may require additional processing time.

2.3 Missing refunds

If your refund has not appeared after your payment provider’s usual processing time, please contact us.

3. Shipping costs

You are responsible for the direct return shipping costs for change-of-mind returns.

If you cancel your entire order, we will refund the cost of our least expensive standard delivery option. Additional charges for express or upgraded delivery are not refundable. For partial returns, original delivery charges are refunded where required by law.

4. Faulty, damaged or incorrect products

Contact us with your order number and a description of the issue. Photographs are helpful where available. We may reasonably request further information or the return of the product for assessment.

We will provide the remedy required by applicable law, which may include repair, replacement, a price reduction or a refund. We cover necessary return costs where we are responsible for the fault or delivery error.

We are not responsible for damage caused by misuse, improper storage, failure to follow adequate product instructions, or normal wear and tear.

These rights are not limited by the 14-day cancellation period or hygiene exclusions.

5. Contact

For questions, returns or complaints, email contact@edwardharskin.com.

Nothing in this policy limits your statutory consumer rights.